Question 1

Do you offer international shipping?

Accepted Answer

Yes, we offer international shipping to many countries. Shipping times and rates vary depending on the destination. For more details, please refer to our Shipping Policy.

Question 2

How do I calculate shipping costs?

Accepted Answer

Shipping costs are calculated at checkout based on your shipping address and the weight of your order. You can estimate the costs by entering your country, state, and postal code in the shopping cart.

Question 3

How do I track my order?

Accepted Answer

Once your order has been shipped, you will receive a shipping notification email with your tracking number. You can click on the tracking number to check the shipment status or track it through the Order Tracking page in our Help Center.

Question 4

How long will it take to receive my order?

Accepted Answer

Orders are typically processed and shipped within 3 business days. Once shipped, you will receive a shipping notification and tracking number. Shipping times vary by country, and you can select the shipping method at checkout to view the estimated delivery time.

Question 5

Can I cancel my order after placing it?

Accepted Answer

You may request an order cancellation before it is dispatched, typically within 1-3 business days. If the order has already shipped, cancellation is not guaranteed. To cancel your order, please click "Talk to a Person" and ask our support team for assistance.

Question 6

Can I change my order?

Accepted Answer

If you need to make changes to your order, feel free to contact us before it ships! We’ll adjust the payment accordingly. Once the order has been shipped, though, we won’t be able to modify or cancel it.

Question 7

Can I change my shipping address after placing my order?

Accepted Answer

Please contact us immediately if you need to change your shipping address. If your order hasn’t been processed yet, we can update the address. Once shipped, changes cannot be made, but you can try contacting the delivery person to see if the address can be modified.

Question 8

What should I do if my package is damaged during delivery?

Accepted Answer

If your package is damaged, please take photos of the damage and contact us within 7 days of receiving your order. For better documentation, we recommend recording a video while unpacking to show the condition of the item upon arrival. We’ll assist you in resolving the issue.

Question 9

What should I do if my order is delayed?

Accepted Answer

If your order has not arrived within the expected timeframe, you can check the shipping status using the tracking number to understand the reason and contact the carrier or delivery personnel for further details and resolution. If you are unable to find the carrier’s contact information, feel free to reach out to us, and we will assist you in obtaining it.

Question 10

The email says my package has been successfully delivered, but I haven’t received it.

Accepted Answer

First, please contact the delivery person to confirm the status of the delivery and find out the reason. If you're unable to reach the courier or carrier, feel free to contact us, and we’ll assist you in obtaining the necessary details.

Question 11

The tracking page shows that my package delivery failed. What should I do?

Accepted Answer

The delivery failure is usually due to an incorrect shipping address or inability to contact the recipient. You should quickly contact the courier to provide the correct recipient information and address, and arrange for redelivery. This will help prevent the package from being returned or destroyed, avoiding any potential loss.

Question 12

I can't find my order after purchasing.

Accepted Answer

It’s possible that you didn’t provide your email or phone number when placing the order. Please contact us with your email, and we will assist you in locating your order and linking it to your email.

Question 13

How can I get the contact information for the carrier and delivery person?

Accepted Answer

If you're unable to obtain the contact information for the carrier or delivery person, please provide your order number or tracking number, and we will assist you in retrieving the necessary contact details.

Question 14

What is your return policy?

Accepted Answer

We offer a 7-day return policy. To be eligible, the item must be unused, in its original packaging, and in the same condition as when you received it. Return shipping costs are the customer's responsibility. For full details, please refer to our return policy.

Question 15

How do I return or exchange a product?

Accepted Answer

To initiate a return or exchange, please refer to our Return Policy for detailed instructions, then contact our customer support. We’ll guide you through the process.

Question 16

My product is defective. What should I do?

Accepted Answer

If your product is defective, please contact us with a description of the issue and video evidence. Once we verify the defect, we’ll arrange for a replacement or refund.

Question 17

What payment methods do you accept?

Accepted Answer

We currently accept payments via credit card and PayPal.

Question 18

Is it safe to use my credit card on your website?

Accepted Answer

Yes, we use secure encryption methods to protect your credit card information. All transactions are processed through trusted payment gateways.

Question 19

Do your products come with a warranty?

Accepted Answer

Yes, all of our products come with a 1-year warranty covering defects in materials and workmanship. For more details, please refer to our Warranty Policy.

Question 20

How do I get warranty service for my product?

Accepted Answer

If your product is defective within the warranty period, please contact our support team with your order details. We’ll guide you through the warranty claim process.

Question 21

Is my personal information safe when shopping on your website?

Accepted Answer

Yes, we prioritize your privacy and use secure encryption methods to protect your personal and payment information. We do not share your data with third parties without your consent.

Question 22

Do you share my information with third parties?

Accepted Answer

We do not share your personal information with third parties, except as necessary to fulfill your orders or as required by law. For more details, please refer to our Privacy Policy

Question 23

How can I contact customer support?

Accepted Answer

You can contact our customer support team via message in the Help Center or by filling out the contact form on our "Contact Us" page. We will respond during our working hours.

Question 24

Do you have discounts?

Accepted Answer

Yes, we currently offer a discount for new customers. Simply subscribe to us to receive an exclusive discount code for your first order.

Question 25

Are your mice or keyboards compatible with Mac and Windows?

Accepted Answer

Yes, all our mice and keyboards are compatible with both Windows and Mac operating systems. For specific compatibility details, please refer to the product specifications of the corresponding item.

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