The following policies apply only to products purchased from atk.store. If you purchased your item elsewhere, please contact the original retailer for returns or customer support. If you have any product issues or questions, you are welcome to contact us at support@atk.pro.
To be eligible for a return, your item must meet the following criteria:
Shipping Costs: Customers are responsible for the return shipping costs. Please note that original shipping fees and customs duties are non-refundable.
Our return policy applies exclusively to products intended for personal use and does not extend to commercial, rental, or unintended use. Additionally, returns cannot be processed for damages resulting from misuse, improper maintenance, failure to perform preventive maintenance, or non-compliance with the user manual.
1.Contact Customer Service: Reach out to our customer service at support@atk.pro to initiate a return or refund inquiry. Please include your order number and the reason for the return in your message.
2.Return Approval: Once your return request is approved by our team, you will receive further instructions via email.
3.Package Your Item: Pack the item securely in its original packaging to ensure safe transit.
4.Shipping Instructions: Once the return is authorized, our customer service team will provide the shipping address, including recipient details and phone number.
If more than 15 business days have passed since we approved your refund and you have not received it, please contact us to confirm the status at support@atk.pro.
We only offer exchanges for items that are defective or damaged upon receipt. If you need to exchange an item for the same product, the quickest way to ensure a smooth exchange process is as follows:
If you have any questions about returning or exchanging your item, please contact us at support@atk.pro.
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