Frequently Asked Questions

It’s possible that you didn’t provide your email or phone number when placing the order. Please contact us with your email, and we will assist you in locating your order and linking it to your email.

After placing your order, you will receive an order confirmation email. If you do not receive this email, please check your spam or promotions folder. If you still cannot find it, contact us with the email address or payment information used during checkout, and we will help locate your order.

Please contact us as soon as possible. If the duplicate order has not yet been shipped, we can help cancel it and avoid unnecessary charges.

You may request a cancellation or modification before the order is shipped. Once the order has been dispatched, changes or cancellations are no longer guaranteed. Please contact our support team immediately for assistance.

If your order has not been shipped, we can update your shipping address. Once the order is shipped, changes cannot be guaranteed, but you may contact the delivery service to see if address modification is possible.

Orders are usually processed within 2 business days. During promotions, holidays, or for high-demand products, processing may take slightly longer. If your order remains in the “confirmed” status longer than usual, please contact us and we will check the status for you.

Yes, we offer international shipping to many countries. Shipping availability, delivery times, and rates vary depending on the destination. Please refer to our Shipping Policy for details.

Shipping costs are calculated at checkout based on your shipping address, selected shipping method, and the weight of your order. You can view the exact cost before completing your purchase.

Shipping carriers are automatically selected based on your location and chosen shipping method. At this time, we cannot manually change carriers.

We primarily use standard shipping services in cooperation with local carriers. In some regions, APO/FPO addresses are supported by default. If you are unsure, please contact us before placing your order.

Packages are typically returned due to incorrect address, failed delivery attempts, or other issues. Once returned, we will reship quickly. You may contact us to confirm and prioritize processing.

You may request a preferred shipping time in the order notes. While we try to accommodate requests, delivery dates cannot be guaranteed due to varying shipping speeds in different regions.

We usually declare packages at their full value. If you need a lower declaration, contact us before shipping. Customs may still inspect packages, and we are not responsible for any consequences but will assist as much as possible.

Once your order has shipped, you will receive a shipping notification email with your tracking number. You can track your shipment via the tracking link or tracking website.

Tracking updates may take 24–72 hours after shipment. This is normal, especially during peak periods. If your tracking information remains outdated, contact us and we will help investigate.

First, check with neighbors, building management, or the delivery person. Sometimes packages are left in a secure nearby location. If still not found, contact us and we will help investigate with the carrier.

If your package is confirmed lost by the carrier or has not updated for an unusually long time (typically over 7 days), please contact us immediately. We will assist you in investigating the issue with the shipping carrier. Depending on the situation, we can either arrange for a replacement shipment or issue a full refund. Our goal is to ensure you receive your order or are fully reimbursed if the package cannot be recovered.

If the shipping address was correct, contact us immediately. If the address was incorrect due to customer input, recovery may not be guaranteed.

Express shipments may require customs duties. Refusing to pay can result in the package being returned or destroyed. Refunds are not guaranteed in such cases.

Customs clearance depends on local regulations. Express shipping usually requires customs duties payment. If additional information or payment is required, please contact us for assistance. If packages cannot clear customs for an extended period, they may be destroyed by the carrier. We monitor shipments and will notify you of any issues.

If your package is damaged, please take photos of the damage and contact us within 7 days of receiving your order. For better documentation, we recommend recording a video while unpacking to show the condition of the item upon arrival. We’ll assist you in resolving the issue.

If you're unable to obtain the contact information for the carrier or delivery person, please provide your order number or tracking number, and we will assist you in retrieving the necessary contact details.

The carrier may attempt redelivery or hold the package at a local facility 7days around. Please contact the carrier directly for instructions or contact us

Delays can occur due to customs inspections, local delivery conditions, high shipping volumes during peak seasons, or unexpected weather. If you purchased the worry-free delivery option, you can contact the Seel support team to inquire about compensation for late delivery.

We offer a 7-Day Hassle-Free Return Policy. To be eligible, items must be unused, in their original packaging, and in the same condition as when you received them. Return shipping costs are the customer’s responsibility. For full details, please refer to our Return Policy.

To initiate a return or exchange, please contact our customer support with your order number and reason for return. Once your request is approved, we will provide instructions for securely packaging your item and the shipping details. For full step-by-step guidance, please refer to our Return Policy.

If your product is defective, please provide a description of the issue along with photos or video evidence. Once we verify the defect, we will arrange a replacement or a full refund.

Yes, partial returns are accepted if the returned items meet our return conditions. Please contact customer support before sending any items back.

Once we receive and inspect the returned items, refunds are usually processed within 2 business days. The refund timing may vary depending on your payment method. If you do not receive your refund after confirmation, please contact your payment provider.

Shipping fees are non-refundable unless the return is due to a confirmed defect or an error on our part.

Unauthorized returns may be delayed or rejected. Please always contact support before sending back any items.

Yes, exchanges are possible depending on stock availability. If there is a price difference, we will adjust accordingly. For complex orders or discount combinations, we may recommend cancelling the original order and placing a new one to avoid errors or delays.

Returns outside the allowed window may not be accepted. Contact support if you believe your case is exceptional.

We currently accept credit cards, PayPal, Google Pay, Apple Pay, Klarna, After pay, and other region-specific payment options. For a complete list of available methods, please refer to our Payment Policy. During checkout, if you see limited payment options, you can click on“Additional Payment Methods”to view all available options. Please note that the payment methods displayed may vary depending on your country or region.

Yes, we use secure encryption methods to protect your credit card information. All transactions are processed through trusted payment gateways.

Once an order is placed, the payment method cannot be changed. You may cancel the order (if eligible) and place a new one with a different payment method.

First, check if you received an order confirmation email. If not, contact us with your payment receipt, and we will assist you in resolving the issue.

Yes, installment payments are supported depending on the payment method. Available options may vary by country and currency. Please check the payment options at checkout for details.

Currently, we do not support splitting payments across multiple cards.

Charges are processed in the currency displayed at checkout. Your bank may apply conversion fees.

Banks may block transactions for security reasons. Please contact your bank or try a different payment method if your payment is declined.

Yes, all of our products come with a 1-year warranty covering defects in materials and workmanship. For full details, please refer to our Warranty Policy.

If your product is defective within the warranty period, contact our support team with your order details. We will guide you through the warranty claim process step by step.

Normal wear and tear, including worn mouse feet or cosmetic damage, is not covered under warranty. However, paid repair options may be available.

No, accidental damage such as drops or liquid spills is not covered.

Warranty coverage requires verification of the original order number and product details. If the product is transferred to another person, they will need to provide the corresponding order information to claim warranty service.

Warranty claims are typically reviewed and processed within 5–10 business days after submission.

We may request your order number, product serial number, and photos or videos demonstrating the issue.

Software-related issues are usually resolved through troubleshooting and are not considered hardware defects. If firmware or software updates are required, our engineers will provide updates promptly.

Yes, replacement products are brand new. We do not send refurbished or used products as replacements.

At this time, we do not offer special discounts beyond our public promotions and newsletter offers.

Yes, we often run promotions during major holidays and shopping events. Subscribing to our newsletter ensures you won’t miss these offers.

Discount codes may not be valid on items that are already discounted unless otherwise stated. Please check the terms and conditions of the promotion.

Some discounts are automatically removed if eligibility conditions are not met. For example, certain products may be excluded or multiple discount codes may conflict. Contact customer support if you are unsure.

Currently, we do not provide discount codes upon subscription. However, you can visit our Reward Center to earn points and redeem them for your exclusive discount code at no cost.

No, we only send relevant updates such as promotions, product launches, and important announcements.

Yes, you can resubscribe at any time using the subscription module at the bottom of our website or through the subscription pop-up.

Please check your spam or promotions folder and ensure that our email address is added to your safe sender list.

Yes, we prioritize your privacy and use secure encryption methods to protect your personal and payment information. We do not share your data with third parties without your consent.

We only share your personal information when necessary to fulfill orders or as required by law. For more details, please refer to our Privacy Policy.

We retain personal information only as long as necessary to fulfill orders and comply with legal requirements.

Yes, you may contact us to request deletion of your personal data in accordance with applicable laws.

No, we do not store credit card details. All payments are securely processed by third-party payment providers.

You can contact our customer support team via live chat, email, or by filling out the contact form on our "Contact Us" page.

Our team responds during business hours, and response times may vary during holidays or promotional periods. We strive to reply as quickly as possible.

Yes, all products come with user manuals and guides. Digital copies are also available on our website; please check the “User Manuals” page.

High demand or supply chain delays may cause temporary stock shortages. Pre-orders typically take 7–10 days, but sometimes arrive sooner. Contact customer support for the most accurate estimated arrival time.

Yes, all products go through quality checks before leaving the factory. In rare cases, items may be damaged during shipping. If this happens, please contact us and we will resolve the issue promptly.