SHIPPING POLICY

At ATK, we are committed to providing efficient and reliable shipping services. Please review our comprehensive shipping policy below:

Address Information and Modification

Accuracy and Completeness: Please ensure all shipping addresses are provided in English and double-checked for accuracy and completeness. Include specific details such as street number, building number, room number, and a zip code that matches your city.

We are not responsible for failed deliveries due to incorrect or incomplete addresses, though we’ll do our best to assist if issues arise.

Modification: To correct any discrepancies, please contact us promptly before the product is dispatched. Modifications to your shipping information are not possible once the items have been shipped.

Order Processing Time

Standard Processing: Most orders are shipped within 1-3 business days.

Pre-orders (items not in stock): usually include an estimated shipping time in the product description. If no estimate is provided, please contact support for details.

High Volume: During peak times, such as promotional periods or high order volumes, processing may take up to 15 business days.

Shipping Methods

1. Standard Shipping (via Cainiao and Yun Express)

Shipping Time: Delivery times for all available regions range from 3 to 16 business days. (For specific shipping times, please enter your country, state, and zip code during checkout to get an updated estimate.)
Cost: More economical, tax/duty-free, ideal for non-urgent deliveries.
Best For: Cost-effective shipping for non-urgent items.

2. Express Shipping (via DHL)

Shipping Time: Delivery times for all available regions range from 1 to 4 business days. (For specific shipping times, please enter your country, state, and zip code during checkout to get an updated estimate.)
Cost: Higher due to expedited service.
Best For: Urgent deliveries where quick arrival is critical.

Note: Shipping costs are calculated based on the destination country, item weight, and selected shipping method. To estimate the shipping charges, add items to your cart and click the truck icon to enter your country, state (if applicable), and zip code. Alternatively, the shipping cost will also be automatically calculated and updated on the checkout page after selecting your details. Both methods will display the cost in your total.

Shipping Destinations

We currently ship to the following countries:

Standard: Angola, Australia, Austria, Albania, Algeria, Bahrain, Belgium, Brazil, Brunei, Bulgaria, Canada, Chile, Colombia, Croatia, Cyprus, Czech Republic, Denmark, Egypt, Estonia, Finland, France, Germany, Ghana, Greece, Hungary, Indian, Indonesia, Ireland, Israel, Italy, Japan, Jordan, Kazakhstan, Kenya, Kuwait, Laos, Latvia, Lebanon, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Moldova, Netherlands, New Zealand, Nigeria, Norway, Pakistan, Peru, Philippines, Poland, Portugal, Qatar, Romania, Rwanda, Saudi Arabia, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sweden, Switzerland, Tanzania, Thailand, Turkey, Uganda, Ukraine, United Arab Emirates, United Kingdom, United States, Vietnam.

Express: Andorra, Argentina, Armenia, Australia, Austria, Belgium, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Canada, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Guernsey, Hong Kong, Hungary, Iceland, Indian, Indonesia, Ireland, Italy, Japan, Jersey, Kuwait, Laos, Latvia, Liechtenstein, Lithuania, Luxembourg, Macao SAR, Malaysia, Malta, Mexico, Monaco, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, San Marino, Saudi Arabia, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, United Kingdom, United States, Vatican City, Vietnam.

Duties and Import Taxes

General Policy: Due to varying customs policies, we cannot control taxes. Our product prices do not include VAT or import taxes for your country. For detailed information on these charges, please consult your local customs office.

Tax-Inclusive Shipping: Standard shipping includes taxes for most countries (visible at checkout). However, ATK is not responsible for additional administrative or handling fees imposed by your local courier or customs. Please verify any potential extra charges with your local customs office.

Undelivered Packages

Customs Issues: If your parcel is held in customs, we will notify you as soon as possible. Failure to provide required information (e.g., tax payments) may result in the parcel being returned to the shipping company's origin warehouse or, in some cases, destroyed. Re-shipping will incur additional fees. If you choose not to retrieve the parcel, the return shipping cost will be deducted from your refund.

Shipping Exceptions: If your tracking shows an exception or the shipping time exceeds the standard estimate, please contact us promptly to confirm the status and arrange next steps.

Customs Issues: If your parcel is held in customs, we will notify you as soon as possible. Failure to provide required information (e.g., tax payments) may result in the parcel being returned to the shipping company's origin warehouse or, in some cases, destroyed. Re-shipping will incur additional fees. If you choose not to retrieve the parcel, the return shipping cost will be deducted from your refund.

Customer Responsibility: Customers are responsible for any consequences or fees incurred if a parcel is undelivered due to:

Incorrect or insufficient address or phone number.
Recipient being unreachable.
Refusal to sign for the package upon delivery.
Opting for "no-signature delivery."
Refusal to pay local taxes or processing fees.
Failure to provide necessary documents for customs clearance.
Theft or loss resulting from recipient negligence.

How Do I Get Help for My Order?

Verification: Upon receiving your parcel, please confirm the contents and condition of the package before signing for it. We strongly advise you to take an unboxing video when opening your parcels and products.

Faulty or Missing Items: For faulty or missing items, please email cs@atkgear.com with:

An appropriate subject title
Your order number and a clear description of the issue
Photos and videos showing the faulty/missing product and the shipping details on the parcel

If additional proof is required, we will request more information. Once confirmed, we will arrange for a replacement, partial refund, or full refund as applicable.

Incorrect Products: ATK reserves the right to determine whether you need to return the incorrect item. Please contact us via email first. We aim to review your email within 3 working days.

Special Requirements

China: For Macau (SAR), Hong Kong (SAR), and Taiwan, please fill in the address and names in Chinese.

Taiwan: Please provide your ID card number (or passport number if you are a foreigner). Recipients must download the Ezway app and register an account for customs clearance. Failure to register may result in customs confiscating the goods, for which ATK will not be held responsible.

Korea: Provide your personal tax ID and Korean name (Korean name + Korean address + required personal tax ID (P + 12 digits) + recipient phone number (010 + 8 digits)) as required by Korean customs.

India: Please provide one of the following: Aadhar card number, passport number, or voter ID card number. For shipments to companies in India, please also provide the IEC number (Import Export Code) and GST number (tax ID).

Brazil, Chile, Colombia, Peru, Turkey, Argentina, South Africa: Kindly provide the recipient’s Tax ID to ensure smooth customs clearance. (For Brazil, please make sure the name matches the CPF registration exactly.)

Tracking Your Order

Tracking Information: Once your order is shipped, you will receive a tracking number via email. Use this tracking number or link to monitor the status of your shipment through the carrier's website.

Thank you for choosing ATK. We are committed to providing you with the best possible shipping experience. If you have any questions or need further assistance, please contact our customer service team.