Shipping Guarantee

🚚 SHIPPING GUARANTEE

FAST RELIABLE SHIPPING

We believe fast and reliable shipping is key to a great shopping experience. That’s why every order is guaranteed to be processed and shipped within 48 business hours, though most orders are fulfilled within 24 hours.

🎁
OUR COMMITMENT

If we don't deliver on this promise, you’ll receive a $5 store credit compensation. No forms, no hassle — just reach out to our support team.

Order Fulfillment Process

48H GUARANTEE PERIOD (STEP 01-04)
Step 01
🛒

Order Ready

Order received and entered into the system.

Step 02
🔍

Verification

System validates shipping info, tax requirements, and fraud risk.

Step 03
📦

Processing

Items undergo secure packaging and are prepared for shipment.

Step 04
🚚

Shipped

Handed over to carrier & tracking number issued.

Transit Time Reference →

Handling Exceptions: If an order fails verification due to missing info (e.g. Tax ID, address issues, or high-risk flags), the process is marked Failed and placed On Hold. A notification is sent via email, and the guarantee timer is Paused until details are provided. Once the response is received and Re-Verified, the 48h clock resumes.

For more details, please see our Shipping Policy

📌 Terms & Conditions

  • Applies to business days only (excluding weekends and public holidays in China)
  • Pre-order items are not eligible
  • Compensation is issued as store credit only
  • Eligibility is based on order payment confirmation time
  • One compensation per order
  • Shipping guarantee applies only to orders ready for fulfillment